last updated: september 2026
Privacy Policy
This policy explains what information JoyChat.tv collects, why we collect it, who we share it with, and what control you have over it. JoyChat is an adults-only (18+) video-chat experience.
Information We Collect
Account information. When you create an account, we collect the details you give us — such as a username, email address, date of birth (for age verification), and profile information you choose to add.
Usage, device, and log data. Like most online services, we automatically collect technical information when you use JoyChat: IP address, browser and device type, approximate location derived from your IP, pages visited, session times, and crash or error logs.
Cookies and similar technologies. We use cookies to keep you signed in, remember preferences, measure how the site is used, and attribute marketing campaigns.
Content you create. Messages you send and content you choose to share in conversations are processed to deliver the service. Video calls are transmitted in real time to provide the call; they are not a public broadcast.
How We Use Your Information
- To operate the platform: accounts, matching, chat, and video calls.
- To verify that users are 18 or older and to keep the platform safe.
- To process payments and manage credits or memberships.
- To respond to support requests and enforce our rules.
- To understand how the site is used so we can fix problems and improve it.
- To send service-related notices (and, where permitted, marketing you can opt out of).
How We Share Information
We do not sell your personal information. We share it only in limited circumstances:
- Service providers who help us run the platform — hosting, payment processing, analytics, customer support tools — under contracts that limit what they can do with the data.
- Legal and safety reasons — when we believe disclosure is required by law, or necessary to protect users, the public, or the platform (for example, reports involving minors or illegal content, which we escalate to the appropriate authorities).
- Business transfers — if JoyChat is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that deal, subject to this policy.
Other users see only what you choose to show them: your display name, profile details, and whatever you share in a conversation. Be thoughtful about what you reveal on camera or in chat.
Data Retention
We keep account information for as long as your account is active. If you delete your account, we delete or de-identify your personal information within a reasonable period, except where we must keep certain records for legal, tax, fraud-prevention, or safety reasons. Log data is kept for shorter periods and then aggregated or deleted.
Your Rights and Choices
Depending on where you live, you may have the right to access, correct, download, or delete your personal information, or to object to certain processing. You can exercise these rights through your account settings where available, or by reaching us through the support channel listed inside the app. We may need to verify your identity before acting on a request. You can also opt out of marketing messages at any time using the unsubscribe option they include.
Cookies
- Essential cookies — sign-in sessions, security, and load balancing. The site won’t work without these.
- Preference cookies — remembering choices like language.
- Analytics cookies — understanding which pages are used so we can improve the product.
- Marketing/attribution cookies — telling us which campaign brought you here.
You can control or delete cookies through your browser settings. Blocking essential cookies may prevent sign-in.
Adults Only — No Children’s Data
JoyChat is strictly for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that a minor has created an account, we delete it promptly. If you believe a minor is using the platform, please report it through the in-app reporting tools immediately.
Security
We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. No online service can guarantee absolute security, so please use a strong, unique password and keep it private.
Changes to This Policy
We may update this policy from time to time. When we make material changes, we’ll post the new version on this page and update the date at the top. Continuing to use JoyChat after a change means you accept the updated policy.